![]() ![]() Impact by COVID-19 is basically slower delivery times. All of the delivery services we use are running. Q: Are you shipping/open during COVID-19?Ī: Yes, we are still working and dispatching most orders by next working day. Some couriers offer Alternative dropoff to BP petrol and select Newsagencies.Īll can be arranged with the delivery service customre service directly. They also offer other deliveryoptions like :Īuthority to leave, Reschdule for a later date, Hold for collection from courier branch. Q: What happens if I missed the delivery / what to do when you are not always at home?Īll delivery services include 1~2 free re-delivery attempts, so they will try again. Due to COVID-19 Customers with event deadlines, best add 3~4 working days just in case.įull Shipment Tracking Courier shipment tracking details will be sent by email. Plus air express couriers DHL, FEDEX & DPEX with full tracking, so you can get the items sooner!ĭelivery times See Product Description "Delivery time guide" section. Get up to 5 years cover, and even plans that pay for accidental damages! CLICK HEREto see the available extended warranty plans.ĭelivery: Faster dispatch than most competitors You can also add extended warranty plan for extra protection. Just contact us and we will arrange everything for you. We even offer brand new replacement for defective product in the first 7 days Please contact us on 1300 242 635 or via email if you have any queries.Australia and New Zealand Local Service WarrantyĪll products come with new product warranty, serviced by manufacturer service centres. Please note, orders cannot be exchanged, but you may return an order to receive a refund. Please note that returns will not be accepted at any other retail outlet that sells CHANEL products.Īll refunds will be credited to the original card/method that was used for payment, and refund processing time may vary depending on your bank. ![]() For hygiene and safety reasons, sealed products that have been opened are not eligible for reimbursement unless they are defective.Ĭurrently CHANEL boutiques do not accept returns for orders placed on the CHANEL online Boutique. You will receive a confirmation email when your return is processed and your refund will received within 3-5 business days. Your return order will be received within 3-5 business days and then processed within 1-2 business days. Please pack your parcel including the samples in their original packaging, along with the packing list and follow the instructions provided by Client Care.ģ. A Client Care Representative will assess and validate the return and provide a prepaid return label to be attached to your parcel.Ģ. Please contact our CHANEL Client Care representatives online or by calling 1300 242 635, Monday-Friday 9am-6pm, Saturday 10am-4pm AEST (excluding Public Holidays). In order to receive a full refund, simply follow the instructions below.ġ. However, if you wish to return the Product(s), you have the right to do so within 30 days of receiving your order. We hope that you will be delighted with your order. WHAT ARE YOUR RETURN / EXCHANGE POLICIES ? Please note, Express delivery is between 1-2 business days, and all deliveries require a signature. CHANEL is pleased to offer complimentary express delivery for all orders.ĬHANEL offers the following delivery option Express Delivery All orders placed on the Official Online Boutique are uniquely packaged by CHANEL and delivered in Australia. ![]()
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